Frequently Asked Questions
Everything you need to know about FenixPlay and how to organize padel tournaments automatically
General
What is FenixPlay?
FenixPlay is a mobile application for iOS and Android that completely automates the organization of padel tournaments, round-robins and events. It generates brackets automatically, manages online registrations, sends push notifications and updates results in real-time.
Is FenixPlay free?
Yes, FenixPlay is free to download and use the main features. You can organize tournaments, round-robins and events easily.
Who is FenixPlay for?
FenixPlay is perfect for tournament organizers, padel clubs, academies, federations, groups of friends and anyone who wants to organize padel events without complications.
Features
What types of tournaments can I create?
You can create single elimination tournaments, round-robin (everyone vs everyone), groups + playoffs, classic round-robins, mixed round-robins, and any combination.
How does real-time tracking work?
FenixPlay automatically updates results, rankings and upcoming matches every 45 seconds. You don't need to reload the page. Players, organizers and spectators see changes instantly, like watching a live streaming match.
Can I watch tournaments without being registered?
Yes! FenixPlay has a public spectator mode. Anyone with the tournament link can follow live results without needing to register or download the app. Perfect for family and friends who want to watch from home.
Do results update automatically?
Yes, completely automatic. When a player or organizer enters a result, it updates instantly on all connected devices. The system auto-refreshes every 45 seconds to keep everything synchronized.
How do automatic registrations work?
Players can register directly from the FenixPlay app by searching for your event. The system automatically records their data, sends email confirmations and updates available spots.
Can I organize padel round-robins?
Absolutely! FenixPlay has a specialized system for round-robins. It automatically generates pairings so each player plays with and against everyone, calculates individual rankings in real-time and manages pair rotation.
How are brackets and schedules generated?
FenixPlay generates brackets automatically in seconds using smart algorithms. Unlike other apps, our system matches your court availability with player-selected hours, creating perfect matchmaking without overlaps or manual errors.
Does FenixPlay have a lottery system for tournaments?
Yes, FenixPlay includes a fully automated lottery system. You can hold lotteries for tournament and round-robin participants directly from the app, ensuring transparency and randomness. Perfect for raffles, prizes or fair team selection.
Can I use FenixPlay from my computer?
Yes! We have a complete web version at app.fenixplay.app specifically designed for organizers to manage complex tournaments, brackets and schedules with the comfort of a keyboard and mouse. Real-time tracking works just as well.
Technical and Support
What devices does FenixPlay work on?
FenixPlay is available for iOS (iPhone, iPad) from iOS 13+ and Android from version 8.0+. It works perfectly on phones and tablets.
Is my data secure?
Yes, completely. FenixPlay uses end-to-end encryption and secure storage on certified servers. We only collect essential data and never share it with third parties.
How do I contact support?
You can contact us by email at fenixplay.app@gmail.com. We respond within 48 hours. There's also a help section inside the app with step-by-step guides.